Our Policies

While we are unable to issue refunds, we stand by the quality of our services and offer complimentary adjustments within one week of your appointment if needed. Your satisfaction is our priority, and we are committed to ensuring you love your results.

Our salon requires a 48-hour notice for any appointment cancellations. If an appointment is canceled within that window, a fee equal to 50% of the scheduled services will be charged. This policy helps us manage our schedule and ensure availability for all clients. Thank you for your understanding.

No-shows will incur a charge equal to 100% of the missed services. This policy ensures that we can manage our schedule effectively and accommodate all clients. Thank you for your understanding.

In accordance with Massachusetts law, we base our haircut pricing on the length of the hair, not on gender. This ensures fairness and transparency, with costs determined by the time and complexity required to achieve your desired look. We are committed to providing high-quality, personalized services for all clients while adhering to these guidelines.

All deposits are non-refundable and cannot be transferred to another appointment.

If you arrive more than 15 minutes late to your appointment, you will be subject to our cancellation policy. This may include a fee for missed services, as we need to maintain a timely schedule for all clients. We appreciate your understanding and cooperation.

At our salon, we proudly use Kevin Murphy products, known for their exceptional quality and commitment to sustainability. As a certified B Corp, Kevin Murphy leads the way in eco-friendly practices, offering cruelty-free products made with naturally derived ingredients. Their recyclable packaging and use of ocean waste plastics reflect their dedication to the environment. With Kevin Murphy, you get beautiful results while supporting a brand that cares for the planet.

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